Refund policy

Return and Refund Policy

Returns

You may request a return within 14 days after your order has been delivered.

To qualify for a return, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

To request a return, contact us at zevfura.store@gmail.com and include your order number. If your return is accepted, we will provide the return address and instructions. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us as soon as possible at zevfura.store@gmail.com and include your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate solution.

Cancellations

Orders may be cancelled before they have been fulfilled. Contact us as soon as possible at zevfura.store@gmail.com. Once an order has entered fulfillment or has been shipped, cancellation cannot be guaranteed.

Exceptions

Gift cards and items marked as final sale cannot be returned. We may refuse returns of products showing signs of use, damage, or missing original packaging.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at zevfura.store@gmail.com.